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AlpineSim – Return & Refund Policy

Last Updated: August 3, 2025

At AlpineSim, we provide digital eSIM data plans for travelers. Since our products are delivered electronically and can be used immediately after activation, all sales are generally final.

However, we do provide refunds under specific conditions outlined below.

1. Eligibility for Refunds

You may request a refund if:

  1. The eSIM cannot be activated due to a confirmed technical issue on our side.

  2. You received a different eSIM plan than the one you purchased.

If your request meets the conditions above, our team will review and process your refund.

2. Cases Where Refunds Are Not Provided

Refunds will not be issued for the following reasons:

  • Incompatible or locked devices

    • You are responsible for ensuring your phone supports eSIM and is network-unlocked.

  • Incorrect installation or user error

    • Mistakes during QR code scanning, profile deletion, or device misconfiguration are not refundable.

  • Change of mind or accidental purchases

    • Once the eSIM is delivered, we cannot revoke its activation potential.

  • Partial usage of the eSIM plan

    • Using part of the data plan or validity period voids refund eligibility.

  • Network performance issues beyond our control

    • Coverage and speed depend on local carriers, which we do not operate.

3. Refund Request Procedure

If you believe you are eligible for a refund:

  1. Contact us at support@alpinesim.com within 7 days of your purchase.

  2. Include the following details:

    • Your order number

    • The email address used for the purchase

    • A clear description of the issue

  3. Our support team may request screenshots or device information to verify the problem.

Refunds are typically processed to the original payment method within 5–10 business days once approved.

4. Chargebacks and Fraudulent Claims

Filing a chargeback with your payment provider without first contacting us may result in:

  • Submission of proof of digital delivery to the provider

  • Permanent account restriction for future purchases

We take fraud seriously and will dispute any false claims with evidence.

5. Need Help?

If you have questions about our refund policy or need support, contact: